ThreadIO provides remote equipment monitoring and predictive analytics for facilities teams and service professionals. This policy explains what information we collect through our website, how we use and share it, and the choices you have.
1. What this policy covers
This policy applies to threadio.ai and to inquiries you send us through it. It does not cover equipment and operating data processed for ThreadIO customers, which is governed by the written agreement with that customer.
The dashboards, equipment scenes, and diagrams on this website are examples. This website does not connect to your building equipment or collect data from it.
2. Information we collect
You can browse this website without creating an account or giving us your name.
| Category | What it includes | How we use it |
|---|---|---|
| Contact and business details | Name, work email, organization, and phone number if you provide one. Comes from you, through the contact form, email, or phone. | To respond, follow up, and prepare a quote, pilot, or site evaluation. |
| Inquiry details | Area of interest, estimated device count, and anything you write in your message or tell us. | To understand your equipment and what you need from us. |
| Technical information | IP address, browser and device type, pages requested, and date and time. Collected automatically when your browser connects to the website. | To deliver and secure the website, troubleshoot problems, and limit repeated or automated form submissions. |
| Website activity | Page views and clicks on phone links, email links, buttons, and brochure downloads, plus completed contact forms. Collected when analytics is enabled. | To understand how the website is used and improve it. |
Please do not include sensitive personal information, or any information about students, residents, or patients, in the contact form or your messages. We do not need it to respond to an inquiry.
3. How we use information
We use the information described above to:
- respond to your inquiry and send a confirmation that we received it
- discuss, scope, and quote ThreadIO products and services
- operate, secure, and improve this website
- detect and prevent spam, abuse, and security incidents
- keep business records, meet legal obligations, and protect our legal rights
If you ask us to stop contacting you, we will honor that request, although we may still send messages needed to complete something you have asked us to do.
6. How long we keep information
We keep inquiry information for as long as reasonably needed to respond, maintain our business relationship and records, and meet legal, accounting, and security needs. When we no longer need it, we delete it or de-identify it. You can ask us to delete your information at any time, as described below.
7. How we protect information
We use reasonable administrative and technical safeguards designed to protect information, including encrypted HTTPS connections to this website and controls that limit automated form submissions. No website, email system, or internet transmission is completely secure, so we cannot guarantee absolute security. Please avoid sending confidential information by email or through the contact form.
8. Your privacy choices and rights
Depending on where you live, and subject to exceptions in applicable law, you may have the right to:
- know what personal information we hold about you and receive a copy
- correct inaccurate information
- delete your information
- opt out of any sale, targeted advertising, or profiling for significant decisions
- appeal if we decline your request
- exercise these rights without being treated differently for doing so
To make a request, email dgolen@threadio.ai or call 518-723-3373. We may need to confirm your identity before acting on it, and we will respond within the time required by applicable law. An authorized agent may submit a request for you where the law allows, and we may ask for proof of that authority.
9. Children and students
This website is for businesses and institutions, including the adults who manage schools and school districts. It is not directed to children, and we do not knowingly collect personal information from children under 16 through it. If you believe a child has given us personal information, contact us and we will delete it.
10. Other websites
This website links to other websites, including news reports and public notices. Their own privacy practices apply when you visit them, and we are not responsible for their content or practices.
11. Where information is processed
ThreadIO operates in the United States and this website is intended for U.S. audiences. Information you send us may be processed in the United States and in other locations where our service providers operate.
12. Changes to this policy
We may update this policy as our website and practices change. We will post the new version here and change the date at the top of this page. If a change is significant, we will take reasonable steps to make it noticeable.
13. Contact us
For questions about this policy or your information, contact:
ThreadIONew York Office, New York, NY
Email: dgolen@threadio.ai
Phone: 518-723-3373
Our Terms & Conditions also apply to your use of this website.